Shipping/Return /Warranty Information
All of our product prices include the standard shipping cost within continental U.S.A., there is no extra cost to you. Most of our copper products are custom made to order, the lead time for production is 2-4 weeks, standard transit time is between 5-10 days. For expedited shipping requests, Please Contact Us for a quote. We use all major carriers including DHL, UPS, FedEx, USPS, and freight companies.
We can not deliver to P.O.Box - physical address is required.
Orders to Canada, Hawaii, Alaska, and Puerto Rico
Extra shipping charge and special arrangement are required to ship to these areas. Please Contact Us for quotes.
In case that your order, in whole or in part, is damaged by the carrier, it has to be claimed with that carrier. We will replace defective merchandise but cannot be held liable for the actions of the shipping carrier. Please inspect your item carefully upon delivery and notify us immediately (within 3 business days) if there is any damage or defect.
All of our copper products are custom made to order, once order is placed, it can not be canceled or changed unless production has not begun. Non-custom made orders can be canceled only if the order has not yet been shipped.
Custom order can only be canceled if it is damaged or deemed to be defective, in which case we will provide 100% refund or send a replacement free of charge.
Clearance Sale Items: Sales are final, no return nor exchange is allowed.
Return, Refund or Exchange
Sales of Custom products are final, no returns for refund or exchange are allowed unless products are damaged or defective. Custom products include but not limited to copper tables, copper sinks, copper bathtub, copper decors etc.
Regular products not custom made, please contact us for return authorization within 7 days after product has been delivered. Item must be returned in original condition, in the original packaging, undamaged, and never used, in resalable condition. A 20% restocking fee will be charged for all return or refund. Customer is responsible for paying the return shipping cost, and initial shipping and handling costs. No return or refund is allowed beyond 30 days.
"View Pictures Before Shipping" Option
Since all copper products are handmade to order, each piece is unique, we can not duplicate any particular color or pattern. Patina is a natural process, we can not control or guarantee the outcome. If you want to know exactly what you are getting, you can choose the option "View picture before shipping", it costs $30, we will email you picture of the semi-final products, in any case if you do not like the patina color or finish, we will repeat the patina process free of charge, until you are 100% satisfied.
We stand behind our products, 100% customer satisfaction guarantee is our goal and we are able to maintain this goal for the past 15 years we are in business. All of our copper products comes with One Year Limited Manufacturer Warranty, for details, please contact us.